Neuropotential Clinics is committed to protecting the privacy and confidentiality of all individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA) as it applies in Ontario.
By using our website at neuropotentialclinics.com, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our website.
Neuropotential Clinics is a registered clinical practice located in Toronto, Ontario, Canada, providing neurofeedback therapy, psychological assessments, QEEG brain mapping, and related brain health services to children, teens, and adults.
For any privacy related questions or concerns, you may contact info@neuropotentialclinics.com
We may collect the following types of personal information through our website and clinical intake processes:
Personal Identification Information
Health and Clinical Information
Technical and Usage Information
Communication Information
We collect personal information in the following ways:
We use the personal information we collect for the following purposes:
We do not use your personal information for automated decision making or profiling beyond what is necessary to deliver our clinical services.
Neuropotential Clinics treats your personal and health information with the highest degree of confidentiality. We do not sell, trade, or rent your personal information to third parties under any circumstances.
We may share your information in the following limited circumstances:
With Your Consent We may share your clinical information with other healthcare providers, schools, employers, or support services where you have provided explicit written consent for us to do so.
With Service Providers We may share limited information with trusted third party service providers who assist us in operating our website and delivering our services, including booking software, electronic health record platforms, and payment processors. These providers are bound by confidentiality agreements and are not permitted to use your information for any purpose other than providing services to us.
As Required by Law We may disclose your personal information where required to do so by law, court order, or regulatory authority, or where we believe disclosure is necessary to protect the safety of an individual or the public.
Regulated Professional Obligations Our clinicians are registered professionals governed by regulatory colleges in Ontario. In certain circumstances, professional obligations may require the disclosure of information in accordance with the standards and guidelines of those regulatory bodies.
As a clinical practice, we collect and handle personal health information governed by the Personal Health Information Protection Act (PHIPA) in Ontario. Your personal health information is:
You have the right to access your personal health information held by Neuropotential Clinics and to request corrections where information is inaccurate or incomplete. Requests to access or correct personal health information should be directed to our privacy contact listed in Section 1 of this policy.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how visitors use our site.
Cookies we may use include:
Essential Cookies Necessary for the basic functioning of our website, including navigation and access to secure areas. These cannot be disabled without affecting website functionality.
Analytics Cookies Used to understand how visitors interact with our website, including which pages are most visited and how users navigate through the site. This information is used in aggregate and anonymous form to improve our website.
Marketing Cookies Used to deliver relevant information about our services to individuals who have visited our website. These are only active where you have provided consent.
You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit your browser’s help documentation.
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and professional regulatory standards.
Clinical records are retained in accordance with the minimum retention periods established by the relevant regulatory colleges governing our clinicians in Ontario. When personal information is no longer required, it is securely destroyed or anonymized in accordance with our data retention procedures.
Under applicable Canadian privacy legislation, you have the following rights with respect to your personal information:
Right to Access You have the right to request access to the personal information we hold about you and to receive a copy of that information in a reasonable timeframe.
Right to Correction You have the right to request that we correct any personal information we hold about you that is inaccurate, incomplete, or outdated.
Right to Withdraw Consent Where your personal information is processed on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent may affect our ability to provide certain services.
Right to Complaint If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.
To exercise any of these rights, please contact us using the information provided in Section 1 of this policy. We will respond to all privacy requests within 30 days.
Our website may contain links to third party websites, including booking platforms, research resources, and partner organizations. These websites operate independently and have their own privacy policies. Neuropotential Clinics is not responsible for the privacy practices or content of any third party website. We encourage you to review the privacy policy of any external website you visit through a link on our site.
Neuropotential Clinics provides services to children and collects personal and health information about minors as part of our clinical assessment and neurofeedback services. All information collected about a minor is done so with the consent of a parent or legal guardian, except where a minor has the legal capacity to consent on their own behalf in accordance with applicable Ontario legislation.
Parents and guardians have the right to access and request corrections to the personal health information of their minor children held by our clinic, subject to applicable legal and professional standards.
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable legislation, or regulatory requirements. When we make material changes to this policy, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Your continued use of our website following the posting of any changes constitutes your acceptance of the updated policy.
